FAQ - Corona Questions

Frequently asked questions about the current situation

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When will there be events again at the Festspielhaus Baden-Baden?

The 2020–2021 season will begin on October 8, 2021 with John Neumeier’s ballet Ghost Light. The program until November 1 is already published on this page – see PROGRAM. The rest of the program will be announced in a six-week cycle.

What will change?

If you are showing symptoms of a coronavirus infection, you are not permitted to enter the Festspielhaus. For the events of the new season, the seating plan will be reduced from nearly 2,500 to 500 seats in order to ensure that the required physical distancing can be observed. It is compulsory to wear mouth and nose protection on the way to and in your seat. All tickets must be personalized. Some artistic questions still remain unanswered, including when orchestras will be able to play in the orchestra pit again.

Is the Festspielhaus a safe place during the coronavirus pandemic?

Due to their size, the stage and auditorium of the Festspielhaus Baden-Baden are more suitable for concerts and ballet performances than smaller halls. A high-output fresh air supply is ensured and the air in the room is completely replaced every 20 minutes. As of now, there are special, well-marked walkways in the lobbies. The hall opens approx. 45 minutes before the start of the event, and the entire Festspielhaus 60 minutes before the performance. Hand sanitizers are available in the lobbies. There are also new safety and hygiene plans for the artists.

What do I do with the tickets I have already purchased for the John Neumeier ballets Night Pieces and The Lady of the Camellias?

All guests for the performances of the Hamburg Ballet (John Neumeier) will be contacted. It is possible to exchange already-purchased tickets for tickets to the new ballet Ghost Light (October 8–11, 2020). This can also be done conveniently using the ticket exchange form on this page.

What changes will there be in the concert program?

The previously planned concert with the London Symphony Orchestra under the direction of Sir Simon Rattle on September 20, 2020 will be canceled because the orchestra is still unable to resume touring. The concert on October 23, 2020 (Bamberger Symphoniker) will take place, but without an intermission. New tickets will be sent. The matinee with Diana Tishchenko on October 25, 2020 will take place as planned with the new seating plan. New tickets will be sent.

What options do I have if I don't want to come?

If you feel uncomfortable or are unable to come for other reasons (change of program or date), the Festspielhaus would be helped the most if you donated the value of the tickets you have already purchased. You will receive a donation receipt. Our Ticketing Service Center will be happy to advise you at +49(0)7221/30 13 101.

Can I return my tickets?

In the case of program, date, or seat changes, a refund is possible. However, we ask you to support the artists and the Festspielhaus and to attend the events. We look forward to seeing you! If you have any questions, please contact our Ticketing Service Center at +49(0)7221/3013 101 or by e-mail: info(at)festspielhaus.de

When will the program after November 1, 2020 be announced?

The program for November 2020 will be announced around mid/late September 2020.

How are the Festspielhaus artists doing?

We are in contact with many of our artists, as we may also have to redesign some of the event formats due to the coronavirus protective measures on the stage. While more and more travel restrictions are being lifted in Europe, the situation is still very different in the U.S. and Russia. Some ensembles are experiencing major difficulties.