Cinderella

How can I purchase a ticket?

• Via our webshop at www.festspielhaus.de
• By e-mail to info@festspielhaus.de
• By telephone at +49 (0) 72 21/30 13-101
• By mail to Festspielhaus Baden-Baden gGmbH, Beim Alten Bahnhof 2, 76530 Baden-Baden, Germany
• By fax to +49 (0) 72 21/30 13-211

Are there any discounts?

Schoolchildren, trainees, students, those doing military or civilian service, holders of the Baden-Baden Family Pass, the unemployed, pensioners and severely disabled persons (from 70 %) are entitled to reduced admission prices for Festspielhaus events. For discounts on entertainment events by third-party promoters, please contact the Ticketing Service Center: +49 (0) 72 21/30 13-101.

Passes for discounts must be shown at the time of admission.

Wheelchair seats and seats for people with disabilities and their companions can be ordered directly from the Festspielhaus Baden-Baden.

Are you younger than 30 and interested in classical music and dance? With our young ticket you can attend almost all classical music and dance events for only 10 euros per ticket. The young ticket can be booked in seat categories 4 and cheaper, two weeks before the event by telephone and in the webshop. The young ticket cannot be combined with other discounts and is not available for children's and youth events and all entertainment events.

As part of the "Columbus" project, we enable schoolchildren to attend Festspielhaus events for the price of 10 euros per ticket. Preparatory teaching materials are being produced in cooperation with the Karlsruhe Regional Council. The project is sponsored by GRENKE AG.

Can I exchange or return tickets?

Art is dynamic and artists are only people after all – musicians continue their development and rethink their programs, an opera diva can suddenly fall ill… In such cases we do our best to react in an accommodating way, but as a matter of principle, the program and performers are unfortunately subject to change; this is in the nature of things and does not entitle one to a refund of tickets already purchased. In addition to the ticket, we recommend that you purchase ticket cancellation insurance for € 5 per ticket. This insurance allows you to withdraw your ticket purchase in case of illness or accident preventing you from attending.

How does my ticket get to me?

You can choose between different delivery methods during the booking process:

• By mail (note the additional service fee)
• To pick up at the box office
• Electronically: Print@home, QR code to your cell phone, Apple Wallet

Are surtitles visible in every seat?

Unfortunately, seats in rows 23 and 24 ground floor are restricted in this respect.

How can I buy vouchers?

Gift vouchers of any value starting from € 10 are available by phone +49 (0) 72 21/30 13-101, at the box office in the Festspielhaus or online in our webshop. The vouchers can be used for ordering tickets.

What is the Festspielhaus Gastronomy voucher?

Fits in any jacket pocket: your Festspielhaus gastronomy voucher.

Is the Festspielhaus foyer your second living room? Then pick up your free Festspielhaus gastronomy voucher at one of our gastronomy stations! It is the size of an EC card, fits in any jeans pocket, jacket pocket or handbag, and can easily be topped up with any amount in the Festspielhaus. So you'll never have to look for change again when you order a coffee or champagne in the near future.
You can use your gastronomy voucher to pay for all gastronomic offers at the Festspielhaus Baden-Baden, from cough sweets to Aida restaurant menus. So you can give yourself over completely to the evening. The voucher is also always a welcome gift!

When can I reach the Ticketing Service Center?

Ticket order under 07221 3013 - 101

• Monday to Friday 9 a.m. to 6 p.m.
• Saturday, Sunday and public holidays 10 a.m. to 2 p.m.

On event days, the ticket hotline is available until two hours before the start of the performance.

What are the opening hours of the box office at the Festspielhaus Baden-Baden?

• Monday to Friday 9 a.m. to 6 p.m.
• Saturday, Sunday and holidays 10 a.m. to 2 p.m.
• Generally two hours before the start of the event

From what time is the house open before the start of the event?

The foyer and its bars open 90 minutes before the start of the event.

What is the best way to travel to the Festspielhaus Baden-Baden?

To reach the Festival Hall by car: A5 Frankfurt–Basel, exit Baden-Baden (Google Maps route planner). The „Baden Airpark“ regional airport is located just 15km from the Festival Hall. From the Baden-Baden train station, bus lines 201, 205, 216, 243, 244, and 245 all stop at the Festival Hall. The journey takes 15 minutes; buses run from 5:00 in the morning to 1:00 at night. Timetable here: EVA-BW, DB Bahn.

Where can I park at the Festspielhaus Baden-Baden?

Depending on the event and the season, the parking situation at the Festival Hall can be problematic. In order to avoid the traffic rush after events, we recommend rounding out the evening with dinner at the Festival Hall. There are other parking garages nearby (between 5 and 15 minutes walking distance) that are best suited for concerts in the city center. Of these, the Wagener shopping center parking garage is the closest to the Festival Hall.

Festival Hall parking garage
Theater Baden-Baden
Museum Frieder Burda
Wagener Galerie
P & R Parkhaus Cineplex

Please note that the parking garage at the Festspielhaus is a public car park and belongs to the city of Baden-Baden. We recommend arriving early to use the parking garage.